Tools and Techniques for Practitioners - Continuous Process Improvement
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2001-07-01
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TRIS Online Accession Number:823195
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Abstract:The Federal Highway Administration (FHWA) has had a program called Process Review and Product Evaluation (PR/PE) for many years. As the role of the agency changed over the years, it sought ways to make PR/PE more relevant to daily operations. Recently, it embarked on a "Quality Journey" using Process Management criteria. Process management examines, among other things, how key processes are improved to obtain better performance. It was noticed that practitioners need a way to achieve continuous process improvement. This handbook has 15 chapters describing a variety of tools and techniques that practitioners of continuous process improvement may find useful.
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