Quality of Service and Customer Satisfaction on Arterial Streets: Final Report

Science Applications International Corporation; George Mason University; John A. Volpe National Transportation Systems Center (U.S.)

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Quality of Service and Customer Satisfaction on Arterial Streets: Final Report

2003-06-13
By Science Applications International Corporation ...

[PDF-1.76 MB]

English

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Details:

Alternative Title:

Quality of service and customer satisfaction on urban arterials
Corporate Creators:

Science Applications International Corporation ; George Mason University ; John A. Volpe National Transportation Systems Center (U.S.)

Science Applications International Corporation ; George Mason University ; John A. Volpe National Transportation Systems Center (U.S.) Less -
Corporate Contributors:

United States. Department of Transportation
Subject/TRT Terms:

[+]

Arterial Highways Attitudes Customer Satisfaction Drivers Intelligent Transportation Systems
Resource Type:

Tech Report
TRIS Online Accession Number:

00964132
OCLC Number:

176148336
Corporate Publisher:

United States. Dept. of Transportation
NTL Classification:

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Arterial Management
Abstract:

This report presents the results of a qualitative study of driver perception of quality of service (QOS) on urban arterial streets. The purpose of the study was to identify the factors that are important to drivers of personal automobiles (non-commercial) regarding the quality of their driving experience. The study used an in-vehicle, on-the-road methodology in which drivers drove their own vehicles and talked out loud about the driving experience. This method provided the opportunity for drivers to respond to events as they occurred during the drive and to express their reactions to actual roadway elements and circumstances. Participants also completed a written survey after the drive about the relative importance of roadway, operational, and environmental conditions on urban arterials.
Format:

PDF
Collection(s):

ITSJPO Digital Library Volpe Center
Main Document Checksum:

[+]

urn:sha256:c5ee37c4c7bee3ab85e4783e48438f30b7a6c647776fbe4d8fe8ae112adb7d7a
Download URL:

https://rosap.ntl.bts.gov/view/dot/4330/dot_4330_DS1.pdf
File Type:

No Additional Files

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Quality of Service and Customer Satisfaction on Arterial Streets: Final Report

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