ORANGES Evaluation Discussion Group Process
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2003-03-24
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Alternative Title:ORANGES Electronic Payment Systems Field Operational Test Evaluation: Task 3 – Discussion Group Process
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Abstract:This report describes and documents the process and methodology to be used to conduct a series of before and after discussion groups with smart card holders and participating agency employees as part of the ORANGES multiple purpose smart card Field Operational Test (FOT). This document is one of a series of working papers that report on progress for the US DOT evaluation for Phase I of the ORANGES field operational test. Each working paper corresponds to a Phase I task. This document provides an overview of the intended organization and conduct for the customer and employee discussion groups. It will be of interest primarily to the staff at the Orlando-area transportation agencies that are implementing the ORANGES system and, as part of their support for the overall evaluation process, helping to arrange these discussion groups.
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