Passenger Counting and Service Monitoring: A Worldwide Survey of Transportation Agency Practices
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2003-01-01
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Abstract:This report, issued by MTA New York City Transit's (NYC Transit) Division of Operations Planning, covers research conducted in the years 2001 through 2003. In August 2001, NYC Transit surveyed metros from around the world under the auspices of CoMET, the Committee of Major Metros. CoMET provides a forum for the nine participating large international transit agencies (Berlin, Hong Kong, London, Mexico City, Moscow, New York, Paris, Sao Paulo, and Tokyo) to share information and compare practices. The survey pertained to the transit agencies methods and technologies used for counting passengers and monitoring service. These issues reflect areas of recent technological development that are of interest to New York City Transit and other agencies. In examining these topics, New York City Transit intended to increase its knowledge base, and had three broad objectives: focus on practices as a means to illustrate how transit agencies throughout the world address basic operational issues; promote sharing of information on an international basis; and compare international practices addressing similar topics. Agencies are increasingly taking advantage of the many benefits of new technologies for passenger counting and service monitoring, as they expand and upgrade these programs. Overall, agencies view technology as an effective supplement to manual techniques, for improving service, and increasing customer satisfaction.
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