United States Department of Transportation
i
An International Survey of Maintenance Human Factors Programs
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2007-09-01
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[PDF-490.66 KB]
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Edition:Final Report
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Abstract:There are many international approaches to the regulation of human factors programs for aviation maintenance organizations. Transport Canada and the European Aviation Safety Agency have established specific regulations regarding maintenance human factors. The Federal Aviation Administration has not yet established regulations but, instead, has created guidance documents and developed voluntary reporting programs for maintenance organizations. The purpose of this study was to assess the status of human factors programs in airline maintenance organizations and independent maintenance and repair organizations. Questions focused on training, error management, fatigue management, and other human factors issues. An online link was sent via E-mail to 630 addresses. Of these, 414 respondents returned a valid questionnaire (i.e., defined as responding to at least one content item), which resulted in a response rate of 66%. A highly-experienced group (i.e., over 65% had 20 years in aviation maintenance) from more than 50 countries responded to the questionnaire. Results highlight the maintenance human factors strategies, methods, and programs that companies use to reduce human error.
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