United States Department of Transportation
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Chattanooga SmartBus Project : phase III evaluation report
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2009-12-01
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[PDF-2.25 MB]
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Alternative Title:Chattanooga SmartBus Project : phase 3 evaluation report
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NTL Classification:NTL-PUBLIC TRANSPORTATION-Bus Transportation;NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems;NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management;
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Abstract:This report presents the results of Phase III of the national evaluation of the Chattanooga Area Regional Transportation Authority’s (CARTA) SmartBus Project. The SmartBus Project is a comprehensive transit ITS program for the city of Chattanooga, Tennessee. It involves deployment of a wide array of transit ITS technologies including: data warehousing and reporting software; new operations management software to support fixed-route scheduling and demand response scheduling and dispatch; ticket vending machines for the Incline Railway; a remote diagnostics maintenance system; various on-board systems (mobile data computers, computer-aided dispatch / automated vehicle location software, a covert alarm, automated passenger counters, and a next stop automated announcement system); and new fareboxes, a revenue management system, and a multi-modal transit/parking SmartCard electronic fare payment system. The goal of the evaluation is to determine the impacts of these technologies in performing daily functions such as operations, scheduling, service planning, and maintenance, and to gather and document any lessons learned by the project team throughout the process of the deployment and operation of the technologies. This report discusses impacts of the technologies that have been deployed. The evaluation involved interviews with CARTA staff, review of operations data, a survey of website users, and a review of systems engineering practices. The results of the evaluation indicate that CARTA has seen many benefits from the deployments. However, the fact that the deployment of one of the key technologies, CAD / AVL integration, is not complete has limited the observed benefits.
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