Idaho Transportation Department Division of Motor Vehicles 2015 Customer Satisfaction Survey

Gantla, Snehalatha; Reyna, Monica; McNamee, Liza; Wulfhorst, J. D.; Foltz, Barbara E.; Idaho. Transportation Department. Research Program

Advanced Search

Select up to three search categories and corresponding keywords using the fields to the right. Refer to the Help section for more detailed instructions.

Search our Collections & Repository

Advanced Search
Custom Query

All these words:

For very narrow results

This exact word or phrase:

When looking for a specific result

Any of these words:

Best used for discovery & interchangable words

None of these words:

Recommended to be used in conjunction with other fields

Language:

Dates

Publication Date Range:

to

Document Data

Title:

Document Type:

Library

Collection:

Series:

People

Author:

Clear All

Query Builder

Query box

Clear All

For additional assistance using the Custom Query please check out our Help Page

i

Idaho Transportation Department Division of Motor Vehicles 2015 Customer Satisfaction Survey

2015-07-01
By Gantla, Snehalatha ; Reyna, Monica ; McNamee, Liza ; ...

[PDF-2.82 MB]

English

Details You May Also Like

Details:

Creators:

Gantla, Snehalatha ; Reyna, Monica ; McNamee, Liza ; Wulfhorst, J. D. ; Foltz, Barbara E.

Gantla, Snehalatha ; Reyna, Monica ; McNamee, Liza ; Wulfhorst, J. D. ; Foltz, Barbara E. Less -
Corporate Creators:

Idaho. Transportation Department. Research Program
Corporate Contributors:

University of Idaho. Social Science Research Unit
Subject/TRT Terms:

[+]

Administration And Management Customer Satisfaction Customer Service Customer Survey Highways Planning And Forecasting Recommendations State Departments Of Transportation State Motor Vehicle Departments Surveys
Publication/ Report Number:

FHWA-ID-15-245, RP 245
Resource Type:

Tech Report
Geographical Coverage:

United States ; Idaho

United States ; Idaho Less -
TRIS Online Accession Number:

01596826
Edition:

Final Report
Corporate Publisher:

Idaho. Transportation Department
Abstract:

In the fall of 2014, the Idaho Transportation Department (ITD) commissioned a statewide customer satisfaction survey of Idaho residents to assess their perception of the Division of Motor Vehicles’ (DMV) performance in several key areas of customer service. This study repeats a similar study conducted in 2011 and 2009, and is part of an effort to track changes in customer satisfaction over time. Most areas of service of the DMV were rated relatively highly, with majority of respondents awarding a grade of “A” or “B.” This report also provides recommendations with how ITD could continue to improve in the various areas of customer service.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:56cb50413f342bc34571370a5921df1581cf526f971f2575da2d3ab5735bd4da
Download URL:

https://rosap.ntl.bts.gov/view/dot/39826/dot_39826_DS1.pdf
File Type:

No Additional Files

More +

Idaho Transportation Department Division of Motor Vehicles 2015 Customer Satisfaction Survey

Details:

Supporting Files

You May Also Like