Idaho Transportation Department Division of Motor Vehicles 2015 Customer Satisfaction Survey

Details

• Creators:
  Gantla, Snehalatha ; Reyna, Monica ; McNamee, Liza ; Wulfhorst, J. D. ; Foltz, Barbara E.
• Corporate Creators:
  Idaho. Transportation Department. Research Program
• Corporate Contributors:
  University of Idaho. Social Science Research Unit
• Subject/TRT Terms:
  • Customer service
  • Surveys
  • State motor vehicle departments
  • State departments of transportation
  • Customer satisfaction
  • Recommendations
  • Customer survey
  • Administration and Management
  • Highways
  • Planning and Forecasting
• Publication/ Report Number:
  FHWA-ID-15-245, RP 245
• Resource Type:
  Tech Report
• Geographical Coverage:
  United States ; Idaho
• TRIS Online Accession Number:
  01596826
• Edition:
  Final Report
• Corporate Publisher:
  Idaho. Transportation Department
• Abstract:
  In the fall of 2014, the Idaho Transportation Department (ITD) commissioned a statewide customer satisfaction survey of Idaho residents to assess their perception of the Division of Motor Vehicles’ (DMV) performance in several key areas of customer service. This study repeats a similar study conducted in 2011 and 2009, and is part of an effort to track changes in customer satisfaction over time. Most areas of service of the DMV were rated relatively highly, with majority of respondents awarding a grade of “A” or “B.” This report also provides recommendations with how ITD could continue to improve in the various areas of customer service.
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/39826/dot_39826_DS1.pdf
• File Type:
  [PDF - 2.82 MB]
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha256:56cb50413f342bc34571370a5921df1581cf526f971f2575da2d3ab5735bd4da