Customer Driven Service: Learner’s Guide

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Customer Driven Service: Learner’s Guide

2011-01-01
By United States. Federal Transit Administration. Rural Transit Assistance Program

File Language:

English

Details

Corporate Creators:

United States. Federal Transit Administration. Rural Transit Assistance Program
Corporate Contributors:

United States. Federal Transit Administration
Subject/TRT Terms:
Resource Type:

Tech Report
Geographical Coverage:

United States
TRIS Online Accession Number:

01351892
Corporate Publisher:

United States. Federal Transit Administration. Rural Transit Assistance Program
Abstract:

Customer Driven Service focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.
Format:

PDF
Download URL:

https://rosap.ntl.bts.gov/view/dot/39230/dot_39230_DS1.pdf
File Type:

[PDF - 5.32 MB]
Collection(s):

US Transportation Collection
Main Document Checksum:

urn:sha256:4c7c8c032d718ef7a9a9f85a1005a7d49473b0d3645dc37eca404917c328bafe

File Language:

English

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