Customer Driven Service: Learner’s Guide

United States. Federal Transit Administration. Rural Transit Assistance Program

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ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners. As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.

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Customer Driven Service: Learner’s Guide

2011-01-01
By United States. Federal Transit Administration. Rural Transit Assistance Program

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English

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Details:

Corporate Creators:

United States. Federal Transit Administration. Rural Transit Assistance Program
Corporate Contributors:

United States. Federal Transit Administration
Subject/TRT Terms:

[+]

Customer Service Demand Responsive Transportation Education And Training I72: Traffic And Transport Planning Public Transit Public Transportation Rural Transit Transit Organizations
Resource Type:

Tech Report
Geographical Coverage:

United States
TRIS Online Accession Number:

01351892
Corporate Publisher:

United States. Federal Transit Administration. Rural Transit Assistance Program
Abstract:

Customer Driven Service focuses on teaching transit staff that interact with customers the importance of customer service, as well as providing them with the tools and training they need to provide excellent customer service regardless of the situation or who the customer may be. This learner’s guide offers fast facts, best practices, exercises, quizzes and other guidelines to help drivers, dispatchers and other transit staff cultivate the best attitude for truly excellent customer service.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:4c7c8c032d718ef7a9a9f85a1005a7d49473b0d3645dc37eca404917c328bafe
Download URL:

/view/dot/39230/dot_39230_DS1.pdf
File Type:

[PDF-5.32 MB]