United States Department of Transportation
i
Evaluation of the Lewis and Clark Travel and Tourism Information Kiosk
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2003-12-08
[PDF-413.90 KB]
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Abstract:Interactive touch screen kiosks can be a useful access point for people seeking tourism information. The Montana Department of Transportation (MDT) has successfully installed a network of traveler information kiosks under the Greater Yellowstone Regional Intelligent Transportation System (GYRITS) program. MDT is now installing tourism information kiosks in rest areas and other tourist locations in preparation for the expected jump in tourism travel brought by the Lewis and Clark Bicentennial from 2004 through 2006. The initial two Lewis and Clark kiosks have been installed in Missoula and more kiosks will be installed later. The overall objective of this paper is to evaluate how effective the kiosks are in a real-world tourism environment. An important but secondary objective is to provide the designers of the kiosk’s hardware and software with recommendations of how to make future generations of kiosks more effective should the kiosks receive a positive evaluation. The evaluation of the kiosk’s functionality, usability, and appearance and the recommendations for improving the kiosk’s usability are based on laboratory and field studies.
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