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Transit Watch – Bus Station Video Monitors: Customer Satisfaction Evaluation, Metropolitan Model Deployment Initiative, Seattle, Washington
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2000-01-28
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[PDF-127.10 KB]
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Alternative Title:Metropolitan Model Deployment Initiative,Seattle, Washington : Transit Watch -- bus station video monitors: customer satisfaction evaluation
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Abstract:This report concludes that Transit Watch is widely used and found useful by most of the transit riders who pass through either of these two Transit Centers where Transit Watch had been deployed. While most respondents to the survey found the information displayed about bus schedules and real-time departure status was comprehensive and accurate, they also offered many useful suggestions for improvements to the system. Finally, while Transit Watchâ was perceived to be of a real benefit by its users, users did not think that it altered their overall satisfaction with their transit experience. However, new frequent riders, who are likely to be most at risk of leaving public transportation when given the opportunity, reported the highest levels of satisfaction with Transit Watchâ. It is hoped that increased satisfaction associated with travel information innovations like Transit Watch can help retain ridership on the bus system.
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