This document is an update to the Freeway Incident Management Handbook, published in 1991 by the FHWA. It provides detail on important elements of successful incident management programs, as well as field operations. It includes new and advanced incident management topics. This update assumes that the traffic congestion issues posed by incidents are already well understood by most agency personnel. As such, the focus in this update is on the safety benefits achievable through effective incident management, as experienced by crash victims, the motoring public, and response agency field personnel. As implied in this handbook title, this update promotes the notion that incident management is needed on all types of highways, not just freeways.
The purpose of this guidebook is to increase communication, collaboration, and cooperation among Transportation Management Centers (TMC) and emergency...
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United States Department of Transportation
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