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Alternative Title:Final Evaluation Report: Evaluation of the MAYDAY/9-1-1 Field Operational Test;Evaluation of the MAYDAY/911 Field Operational Test;Evaluation of MAYDAY/9-1-1 FOT;
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Abstract:The Minnesota Department of Transportation (MnDOT) conducted a federally funded Field Operational Test (FOT) to develop and test a MAYDAY/9-1-1 system. The system automatically routes 9-1-1 calls initiated by Telematics Service Providers (TSP) to an appropriate Public Safety Answering Point (PSAP) based on vehicle location information provided by the instrumented vehicles. This FOT voice routing solution is called TSP Emergency Call Routing Service (TSPECRS). In addition, the Automatic Crash Notification (ACN) or Advanced Automatic Crash Notification (AACN) data from the TSP are shared in real-time with MnDOT in support of emergency response and management via the Conditioning Acquisition and Reporting System (CARS). Battelle, in association with the Melcher Group, was under contract to the Intelligent Transportation System (ITS) Joint Program Office (JPO) of the U.S. Department of Transportation (USDOT) to conduct an independent evaluation of the MAYDAY/9-1-1 FOT. The scope of this evaluation is to conduct an acceptance test on the voice routing system, TSPECRS; perform an analysis on ACN/AACN data routing, solicit feedback from the users of the voice and data routing systems, and identify potential deployment issues. This evaluation report documents the process, results, and issues encountered in this FOT, from which lessons learned can be drawn to provide guidance for the future deployment of this or a similar system.
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