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Evaluating the Effects of Maintenance Resource Management (MRM) Interventions in Airline Safety

File Language:
English


Details

  • Creators:
    Taylor, James C.
  • Subject/TRT Terms:
  • Resource Type:
    Research Paper
  • Geographical Coverage:
    United States
  • Corporate Publisher:
    United States. Federal Aviation Administration. Office of Aviation Medicine
  • Abstract:
    The present paper seeks to describe and validate the effectiveness of five

    change programs (generically termed Maintenance Resource Management, or "MRM").

    The activities evaluated here are in the middle stages of an ongoing MRM

    training program, or they are in their initial stages of program planning and

    bench marking. All programs are in U.S. air transportation companies and have

    been developed for maintenance personnel. The overall goal of these MRM training

    programs is to establish a long-term commitment to improving safe, dependable

    and efficient performance through effective communication at all levels in the

    airline maintenance operations. This report describes one year's evaluation of

    the effects of four air transport companies' MRM change programs. This

    evaluation focuses primarily on the attitudes and reported behaviors of

    Aviation Maintenance Technicians (AMTs) and the safety performance of their

    units. The results reveal a strong positive effect of the initial training, as

    well as some signs that additional intervention is required in order to sustain

    the results. Preliminary results from another company, just planning their MRM

    training are considered in light of the AMTs' results as well other programs

    studied earlier. 1997 report of research conducted under FAA Grant #96-G-003,

    to FAA Office of Aviation Medicine.

  • Format:
    PDF
  • Collection(s):
  • Main Document Checksum:
    urn:sha-512:c1589da9043b17badea1d1a98c57fc913c37ff9be4bae9926cf05422f76fb295fd472b2c21954f7a49052bc858c7ce4ca0db75a97cc4c2da1203dc8e889d7879
  • Download URL:
  • File Type:
    Filetype[PDF - 217.85 KB ]
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