Quantitative Assessment of Factors Related to Customer Satisfaction with MoDOT in the Kansas City Area.
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2008-01-01
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Abstract:A mailed survey was sent to approximately twenty thousand citizens from District Four (Kansas City Area) residents in order to gather statistical evidence for
supporting or eliminating reasons for the satisfaction discrepancy between Kansas City Area residents and other Missouri residents. Building upon the October 2007
qualitative study, this quantitative study clearly identified three factors that explained 30.4% of the variance in how satisfied District Four residents were with
MoDOT. Additional findings are also discussed.
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