Quantitative Assessment of Factors Related to Customer Satisfaction with MoDOT in the Kansas City Area.

Gentry, Lance

i

Quantitative Assessment of Factors Related to Customer Satisfaction with MoDOT in the Kansas City Area.

2008-01-01
By Gentry, Lance

File Language:

English

Details

Creators:

Gentry, Lance
Corporate Creators:

Heartland Market Research LLC ; Missouri. Department of Transportation
Subject/TRT Terms:
- Customer satisfaction
- Market surveys
Publication/ Report Number:

OR07-009-1
Resource Type:

Tech Report
Geographical Coverage:

United States
Corporate Publisher:

Missouri. Department of Transportation
Abstract:

A mailed survey was sent to approximately twenty thousand citizens from District Four (Kansas City Area) residents in order to gather statistical evidence for ; supporting or eliminating reasons for the satisfaction discrepancy between Kansas City Area residents and other Missouri residents. Building upon the October 2007 ; qualitative study, this quantitative study clearly identified three factors that explained 30.4% of the variance in how satisfied District Four residents were with ; MoDOT. Additional findings are also discussed.
Format:

PDF
Funding:

RI07-009
Download URL:

https://rosap.ntl.bts.gov/view/dot/3286/dot_3286_DS1.pdf
File Type:

[PDF - 1.21 MB]
Collection(s):

ITSJPO Digital Library
Main Document Checksum:

urn:sha-512:3a29fb6ace72f0424179508e8eea8a3e9a90ec458039e2324032f7af1255098f24c6c1af4d59a6d4fdb15c739db355b8578d60ff2bebb2684fa42a29faba3511

File Language:

English

ON THIS PAGE

Details

Found an issue?

Send us an email at:

publishinghd@cdc.gov

ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners. As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.