Customer satisfaction and response to Advanced Operating System ; Evaluation of the advanced operating system of the Ann Arbor Transit Authority : customer satisfaction and response to AOS ;

Levine, Jonathan

Ann Arbor Transportation Authority

Research Paper

Michigan

Ann Arbor Transportation Authority (Mich.)

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management ; NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems ; NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy ; NTL-PUBLIC TRANSPORTATION-Bus Transportation ; NTL-PLANNING AND POLICY-Surveys ;

Transferred from EDL on 5/14/2008;

Personal author data from submitter of document

Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.

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