Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

Levine, Jonathan; University of Michigan. Urban and Regional Research Collaborative

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Details:

Alternative Title:

Customer satisfaction and response to Advanced Operating System ; Evaluation of the advanced operating system of the Ann Arbor Transit Authority : customer satisfaction and response to AOS ;

Creators:

Levine, Jonathan

Corporate Creators:

University of Michigan. Urban and Regional Research Collaborative

Corporate Contributors:

Ann Arbor Transportation Authority

Subject/TRT Terms:

[+]

Resource Type:

Research Paper

Geographical Coverage:

Michigan

Corporate Publisher:

University of Michigan. Urban and Regional Research Collaborative

NTL Classification:

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management ; NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems ; NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy ; NTL-PUBLIC TRANSPORTATION-Bus Transportation ; NTL-PLANNING AND POLICY-Surveys ;

Abstract:

Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.

Format:

PDF

Collection(s):

ITSJPO Digital Library

Main Document Checksum:

[+]

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Supporting Files:

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Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

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