Customer satisfaction and response to AOS

Levine, Jonathan; Ann Arbor Transportation Authority

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Customer satisfaction and response to AOS

Published Date:

1999

Language:

English

[PDF-33.73 KB]

Details:

Alternative Title:

Customer satisfaction and response to Advanced Operating System ; Evaluation of the advanced operating system of the Ann Arbor Transit Authority : customer satisfaction and response to AOS ;

Creators:

Levine, Jonathan

Corporate Creators:

Ann Arbor Transportation Authority

Subject/TRT Terms:

Advanced public transportation systems ; Automatic vehicle location ; Bus transportation ; Fleet management ; Customer satisfaction ; ... More ▼

Resource Type:

Research Paper

Geographical Coverage:

Michigan

Corporate Publisher:

Ann Arbor Transportation Authority (Mich.)

NTL Classification:

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management ; NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems ; NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy ; NTL-PUBLIC TRANSPORTATION-Bus Transportation ; NTL-PLANNING AND POLICY-Surveys ;

Abstract:

Transferred from EDL on 5/14/2008;

Personal author data from submitter of document

Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.

Format:

PDF

Collection(s):

Intelligent Transportation Systems Joint Program Office Digital Library

Main Document Checksum:

[+]

Supporting Files:

No Additional Files

No Related Documents.

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