Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

Levine, Jonathan; University of Michigan. Urban and Regional Research Collaborative

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Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

1999-10-01
By Levine, Jonathan

[PDF-33.73 KB]

English

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Alternative Title:

Customer satisfaction and response to Advanced Operating System;Evaluation of the advanced operating system of the Ann Arbor Transit Authority : customer satisfaction and response to AOS;
Creators:

Levine, Jonathan
Corporate Creators:

University of Michigan. Urban and Regional Research Collaborative
Corporate Contributors:

Ann Arbor Transportation Authority
Subject/TRT Terms:

[+]

Advanced Public Transportation Systems Ann Arbor Smart Bus Automatic Vehicle Location Bus Transportation Customer Satisfaction Evaluation/Program Assessment Evaluation And Assessment Fleet Management Surveys Transit Management/Fleet Management
Resource Type:

Research Paper
Geographical Coverage:

Michigan
Corporate Publisher:

University of Michigan. Urban and Regional Research Collaborative
NTL Classification:

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management;NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems;NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy;NTL-PUBLIC TRANSPORTATION-Bus Transportation;NTL-PLANNING AND POLICY-Surveys;
Abstract:

Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.
Format:

PDF
Collection(s):

ITSJPO Digital Library
Main Document Checksum:

[+]

urn:sha256:39b06fdbda8b40d8997b31c67e05c205de269a525d30f59c3542daa1bd254c7c
Download URL:

https://rosap.ntl.bts.gov/view/dot/3248/dot_3248_DS1.pdf
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Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

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