Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

Levine, Jonathan; University of Michigan. Urban and Regional Research Collaborative

[PDF-33.73 KB]

Details:

Alternative Title:

Customer satisfaction and response to Advanced Operating System ; Evaluation of the advanced operating system of the Ann Arbor Transit Authority : customer satisfaction and response to AOS ;

Creators:

Levine, Jonathan

Corporate Creators:

University of Michigan. Urban and Regional Research Collaborative

Corporate Contributors:

Ann Arbor Transportation Authority

Subject/TRT Terms:

[+]

Resource Type:

Research Paper

Geographical Coverage:

Michigan

Corporate Publisher:

University of Michigan. Urban and Regional Research Collaborative

NTL Classification:

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management ; NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems ; NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy ; NTL-PUBLIC TRANSPORTATION-Bus Transportation ; NTL-PLANNING AND POLICY-Surveys ;

Abstract:

Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.

Format:

PDF

Collection(s):

Intelligent Transportation Systems Joint Program Office Digital Library

Main Document Checksum:

[+]

Supporting Files:

No Additional Files

You May Also Like:

Pilot Test of a Methodology for an Observation Survey of Motorcycle Personal Protective Equipment

Published Date:

2021-05-01

Abstract:

This project addressed the need for information on use of motorcycle personal protective equipment (PPE), including the use of certified helmets, sturdy jackets and pants, over-the-ankle boots, and riding gloves. Although motorcycle safety advocates ...

File Type:

[PDF - 1.59 MB]
Short Line Safety Institute: Status of Safety Culture in the Industry [Research Results]

Published Date:

2021-04-01

Abstract:

The Short Line Safety Institute (SLSI) is dedicated to the continuous improvement of safety and safety culture across all short line and regional railroads in the United States. Strengthening a railroad’s safety culture may result in less frequent ...

File Type:

[PDF - 452.90 KB]
Understand Usage Patterns of E-Scooter Sharing and Policy Implications

Published Date:

2021-03-31

Abstract:

Shared e-scooter is a fairly new transportation mode that emerged in late 2017. Since then, it has gained popularity around the world; however, it also has spiraled into disarray in many cities due to the lack of e scooter regulations and improper pa...

File Type:

[PDF - 390.64 KB]
Rides to Wellness Demonstration Grants Program Evaluation

Published Date:

2021-03-01

Abstract:

To address transportation barriers to healthcare access, the Federal Transit Administration (FTA) funded eight Rides to Wellness demonstration projects valued at $2,865,233 through the 49 U.S.C. § 5312 program to identify and test promising, replica...

File Type:

[PDF - 1.78 MB]
Mobility on Demand (MOD) Sandbox Demonstration: Valley Metro Mobility Platform, Final Report

Published Date:

2021-03-01

Abstract:

Valley Metro is actively communicating the value of transit in connecting communities and enhancing lives by exploring innovative solutions to bolster the customer experience and responding to changing values. Through the Mobility on Demand (MOD) San...

File Type:

[PDF - 3.05 MB]