Evaluation Of The Advanced Operating System Of The Ann Arbor Transportation Authority: Customer Satisfaction And Response To AOS

Details

• Alternative Title:
  Customer satisfaction and response to Advanced Operating System ; Evaluation of the advanced operating system of the Ann Arbor Transit Authority : customer satisfaction and response to AOS
• Creators:
  Levine, Jonathan
• Corporate Creators:
  University of Michigan. Urban and Regional Research Collaborative
• Corporate Contributors:
  Ann Arbor Transportation Authority
• Subject/TRT Terms:
  • Advanced public transportation systems
  • Automatic vehicle location
  • Bus transportation
  • Fleet management
  • Customer satisfaction
  • Surveys
  • Evaluation and assessment
  • Evaluation/program assessment
  • Transit management/fleet management
  • Ann Arbor Smart Bus
• Resource Type:
  Research Paper
• Geographical Coverage:
  Michigan
• Corporate Publisher:
  University of Michigan. Urban and Regional Research Collaborative
• NTL Classification:
  NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management ; NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems ; NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy ; NTL-PUBLIC TRANSPORTATION-Bus Transportation ; NTL-PLANNING AND POLICY-Surveys
• Abstract:
  Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/3248/dot_3248_DS1.pdf
• File Type:
  [PDF - 33.73 KB]
• Collection(s):
  ITSJPO Digital Library
• Main Document Checksum:
  urn:sha256:39b06fdbda8b40d8997b31c67e05c205de269a525d30f59c3542daa1bd254c7c