Levine, Jonathan

Ann Arbor Transportation Authority (Mich.)

NTL-INTELLIGENT TRANSPORTATION SYSTEMS-Transit Management ; NTL-PUBLIC TRANSPORTATION-Advanced Public Transit Systems ; NTL-PUBLIC TRANSPORTATION-Transit Planning and Policy ; NTL-PUBLIC TRANSPORTATION-Bus Transportation ; NTL-PLANNING AND POLICY-Surveys

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Passenger surveys were conducted in each of three successive springs in order to track passenger perception of changes in service quality during AOS implementation. In general, no improvement in passenger perceptions was observed relative to a high base level of satisfaction. In contrast, passengers indicated favorable impressions of the impact that individual AOS elements have had on the transit service that they receive.

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