United States Department of Transportation
i
Performance evaluation of chart : an incident management program : in 1997
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2000-05-01
[PDF-315.54 KB]
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Edition:Final report
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Abstract:CHART is the highway incident management program of the Maryland State Highway Administration (MSHA). Initiated in the mid 80’ as “Reach the Beach”, it has extended into a statewide program headquartered in Hanover, Maryland where the newly built and integrated statewide operations center (SOC) is located. The SOC is also supported by three satellite traffic operations centers (TOC), one being seasonal. CHART’s field operations are also supported by the maintenance shop personnel. The current network covered by CHART consists of statewide freeways and highway arterials.
CHART is comprised of four major components: traffic monitoring, incident response, traveler information, and traffic management. Among those four components, the incident response and traveler information systems have received an increasing attention from general public, media, and transportation professionals.
The objective of this study was thus to assess the effectiveness of CHART’s current operations, including its incident detection, response, and traffic management on the interstate freeways as well as major arterials. The assessment work also covers the benefit estimate of CHART, as such benefits are essential for MSHA to receive the sustained support for all their on-going programs from both general public and state policy makers.
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