Major workforce challenges confronting New York City Transit.
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2017-05-01
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Abstract:The purpose of this research was to identify the pressing workforce issues confronted by transit authorities
nationwide and promising ways in which they are being addressed. The study also included a closer
examination of New York City Transit (NYCT), the nation’s largest transit authority, to consider its challenges
and which solutions could be brought to bear to address them. The research questions guiding the study were:
How do the labor and management of the nation’s transit authorities define their workforce
challenges?
How have they addressed these challenges?
What if any workforce issues uniquely apply to NYCT’s workforce?
How is NYCT addressing the identified issues?
What other strategies can be adopted by NYCT to address its challenges?
The results are expected to be instructive not only to NYCT, but also to transit systems and their labor partners
throughout the nation. The findings are especially important in light of the transit industry’s unique economic
and public safety importance, and the career opportunities the industry can provide to current and future
workers who have been negatively affected by the confluence of globalization and technology.
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