Integrated Incident Management System (IIMS) web client application development, deployment and evaluation: an evaluation of a potential IIMS deployment in Western New York : final report.
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2015-09-30
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Abstract:Incident Management (IM) is an area of transportation management that can significantly decrease the congestion and increase the
efficiency of transportation networks in non-ideal conditions. In this study, the existing state of the Integrated Incident Management
System (IIMS) is reviewed, additional user requirements and applications are identified, potential obstacles to successful
deployment are discussed, and identification of future steps towards deployment in western New York are determined. This is done
through working with incident management organizations, reviewing other existing systems, and researching the potential of
IIMS through use of the system.
The main conclusions found are that:
1) The IIMS system has potential to greatly enhance coordination between agencies and that greater integration with existing
systems will speed adoption;
2) The IIMS application would have several advantages such as easier incident reporting, decreased maintenance and expansion
costs, and the ability to take real-time photos and video;
3) The primary obstacles to deployment are the difficulties with sharing sensitive information (i.e., privacy concerns) and the
integration of existing similar and legacy transportation management systems used by the several agencies, along with a lack of
deployed hardware for mobile clients;
4) Among other challenges are the need for personnel training, and the lack of screen space on the hand-held clients which
precludes the entry of additional desirable information fields;
5) Among the future potential applications and benefits for IIMS include are:
a. Expanded incident coverage;
b. Access to archived incident data for research and training
c. Integration with existing software reducing re-training requirements
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