United States Department of Transportation
i
“JOB SEEKER”(Job Shadowing for Employee Engagement through Knowledge and Experience Retention).
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2016-05-01
[PDF-1.88 MB]
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Abstract:The main objective of this study was to explore how to optimally use the particular knowledge
retention/transfer technique of “job shadowing” as an informal method for knowledge capture and
transfer as well as increasing communication and employee engagement. Some of the pertinent
conclusions from this study are:
1. Job shadowing is a very effective mechanism for transfer of tacit (i.e., experiential)
knowledge, which is often difficult to capture.
2. It can facilitate creation and/or transfer of explicit (i.e., formal or codified) knowledge.
3. It is an “informal” mechanism, which allows incorporation of other Knowledge
Management (KM) techniques such as story-telling, coaching, mentoring, etc.
4. It is a motivational and networking tool for personnel development, which helps to
develop relationships, generate employee interest, and increase engagement.
5. It works well in a variety of environmental conditions, which in turn makes it a wellsuited
strategy for knowledge transfer in a diverse organization such as the GDOT.
6. A job shadowing program, program guidelines, and training materials have been
developed for the Georgia Department of Transportation, which incorporate important
factors that are critical for successful job shadowing.
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