United States Department of Transportation
i
Online driver's license renewal.
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2015-09-01
[PDF-2.08 MB]
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Abstract:The Kentucky Department of Vehicle Regulation is exploring the possibility of developing and implementing online
driver’s license renewal. The objective of this project was to: 1) evaluate online driver’s license and REAL ID renewal
programs in other states to identify best practices; 2) examine two options to institute online renewal; and 3) identify what
legislative changes would be required in Kentucky to authorize an online renewal program. KTC surveyed 25 states with
online license renewal programs in place, and received responses from 14 states. Survey respondents indicated that online
renewal is more efficient, improves customer service, cuts down on foot traffic in branch offices, and promotes cost
savings. Respondents reported that development, workflows, and organization structures associated with online renewal
have not been particularly disruptive or expensive. KTC researchers examined two options for implementing online
renewal: a print farm operated in Frankfort, Kentucky or centralized production and distribution by a third party vendor.
Two vendors submitted cost estimates to KTC. Implementation of an online renewal option in the Commonwealth will
take 6 to 12 months. To implement either solution, KYTC will require legislative approval from the Kentucky General
Assembly to increase fees for each license class. It would have to amend state law as well to authorize the production and
distribution of licenses by a third party.
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