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Online driver’s license renewal.

File Language:
English


Details

  • Creators:
    Keathley, Valerie ; Martin, Andrew ORCID ICON IMG ; Walton, Jennifer ORCID ICON IMG
  • Corporate Creators:
    University of Kentucky Transportation Center
  • Corporate Contributors:
    United States. Federal Highway Administration ; Kentucky. Transportation Cabinet
  • Subject/TRT Terms:
  • Publication/ Report Number:
    KTC15-20/SPR15-509-1F
  • Resource Type:
    Tech Report
  • Geographical Coverage:
    Kentucky
  • Corporate Publisher:
    University of Kentucky Transportation Center
  • Abstract:
    The Kentucky Department of Vehicle Regulation is exploring the possibility of developing and implementing online ; driver’s license renewal. The objective of this project was to: 1) evaluate online driver’s license and REAL ID renewal ; programs in other states to identify best practices; 2) examine two options to institute online renewal; and 3) identify what ; legislative changes would be required in Kentucky to authorize an online renewal program. KTC surveyed 25 states with ; online license renewal programs in place, and received responses from 14 states. Survey respondents indicated that online ; renewal is more efficient, improves customer service, cuts down on foot traffic in branch offices, and promotes cost ; savings. Respondents reported that development, workflows, and organization structures associated with online renewal ; have not been particularly disruptive or expensive. KTC researchers examined two options for implementing online ; renewal: a print farm operated in Frankfort, Kentucky or centralized production and distribution by a third party vendor. ; Two vendors submitted cost estimates to KTC. Implementation of an online renewal option in the Commonwealth will ; take 6 to 12 months. To implement either solution, KYTC will require legislative approval from the Kentucky General ; Assembly to increase fees for each license class. It would have to amend state law as well to authorize the production and ; distribution of licenses by a third party.
  • Format:
    PDF
  • Funding:
    SPR 15-509
  • Download URL:
    https://rosap.ntl.bts.gov/view/dot/29553/dot_29553_DS1.pdf
  • File Type:
    Filetype[PDF - 2.08 MB]
  • Collection(s):
    US Transportation Collection
  • Main Document Checksum:
    urn:sha-512:fd77fda7ab61291e95f0184d1dd93cf7de22a74beb24983cb8d32c6120f4091ed22b50c922f0e2d223267673419cd4bae51618d1259865379428961ac2dd3567
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