Online driver’s license renewal.

Details

• Creators:
  Keathley, Valerie ; Martin, Andrew ; Walton, Jennifer
• Corporate Creators:
  University of Kentucky Transportation Center
• Corporate Contributors:
  United States. Federal Highway Administration ; Kentucky. Transportation Cabinet
• Subject/TRT Terms:
  Driver Licenses Evaluation Implementation State Departments Of Transportation Surveys Websites (Information Retrieval)
• Publication/ Report Number:
  KTC15-20/SPR15-509-1F
• Resource Type:
  Tech Report
• Geographical Coverage:
  Kentucky
• Corporate Publisher:
  University of Kentucky Transportation Center
• Abstract:
  The Kentucky Department of Vehicle Regulation is exploring the possibility of developing and implementing online
  
  driver’s license renewal. The objective of this project was to: 1) evaluate online driver’s license and REAL ID renewal
  
  programs in other states to identify best practices; 2) examine two options to institute online renewal; and 3) identify what
  
  legislative changes would be required in Kentucky to authorize an online renewal program. KTC surveyed 25 states with
  
  online license renewal programs in place, and received responses from 14 states. Survey respondents indicated that online
  
  renewal is more efficient, improves customer service, cuts down on foot traffic in branch offices, and promotes cost
  
  savings. Respondents reported that development, workflows, and organization structures associated with online renewal
  
  have not been particularly disruptive or expensive. KTC researchers examined two options for implementing online
  
  renewal: a print farm operated in Frankfort, Kentucky or centralized production and distribution by a third party vendor.
  
  Two vendors submitted cost estimates to KTC. Implementation of an online renewal option in the Commonwealth will
  
  take 6 to 12 months. To implement either solution, KYTC will require legislative approval from the Kentucky General
  
  Assembly to increase fees for each license class. It would have to amend state law as well to authorize the production and
  
  distribution of licenses by a third party.
  
  
• Format:
  PDF
• Funding:
  SPR 15-509
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha-512:fd77fda7ab61291e95f0184d1dd93cf7de22a74beb24983cb8d32c6120f4091ed22b50c922f0e2d223267673419cd4bae51618d1259865379428961ac2dd3567
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/29553/dot_29553_DS1.pdf
• File Type:
  [PDF - 2.08 MB ]