United States Department of Transportation
i
Limited English Proficiency Accessibility Program: Demonstration Program
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2013-03-01
[PDF-11.29 MB]
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Abstract:In 2006, the Tri-County Metropolitan Transportation District of Oregon (TriMet) secured grant funding from the Federal Transit Administration (FTA) that enabled the agency to launch a creative and ambitious Limited English Proficiency (LEP) demonstration program. TriMet staff theorized that the combination of language-specific personal outreach and culturally-appropriate communication approaches would enhance the transit experience for individual LEP customers, LEP community groups, and front-line TriMet staff and result in clear, easy-to-understand communication pieces that would benefit all customers regardless of their language or literacy level. Spanish-speaking LEP persons were chosen as the primary audience for the demonstration project as they were the largest (65%) of the LEP populations in the TriMet district. The demonstration program activities included hiring an LEP Outreach Coordinator; developing standard operating policies and procedures for translating and interpreting vital documents; providing notice of second language services, and training staff; qualitative and quantitative methods to evaluate the effectiveness of the program before and after implementation. This evaluation included input from the general population, LEP community partners, LEP individuals, and TriMet personnel.
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