Coughlin, J. F. (2013). Development of an older adult empathy system to assess transit and livability (Report No. MITR21-2). New England University Transportation Center. https://rosap.ntl.bts.gov/view/dot/26588
Coughlin, Joseph F.. Development of an older adult empathy system to assess transit and livability. Report no. MITR21-2. New England University Transportation Center, 2013. https://rosap.ntl.bts.gov/view/dot/26588.
Coughlin, Joseph F. Development of an older adult empathy system to assess transit and livability. New England University Transportation Center, 2013, Report no. MITR21-2, ROSA P. https://rosap.ntl.bts.gov/view/dot/26588.
The majority of older adults choose to drive to meet their transportation needs; however,
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driving may not be a lifelong option for many. Consequently, public transportation must
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be more than simply accessible—it must be easy to use and be an attractive option.
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Natural aging and the incidence of chronic diseases such as arthritis, diabetes and noncancer
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related pain all limit the physical capacity of older adults to easily navigate
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transportation vehicles and infrastructure. MIT students and researchers applied an
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empathy approach to better understand the possible difficulties encountered by older
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adults. While the Americans with Disabilities Act ensures access, it does not necessarily
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guarantee ease of use.
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This project developed and applied an empathy approach to better understand the
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experience of older users in a transit environment, including rail and bus. Using MITʼs
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Age Gain Now Empathy System, or AGNES, researchers identified and mapped the
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friction points for older users accessing public transportation
Coughlin, J. F. (2013). Development of an older adult empathy system to assess transit and livability (Report No. MITR21-2). New England University Transportation Center. https://rosap.ntl.bts.gov/view/dot/26588
Coughlin, Joseph F.. Development of an older adult empathy system to assess transit and livability. Report no. MITR21-2. New England University Transportation Center, 2013. https://rosap.ntl.bts.gov/view/dot/26588.
Coughlin, Joseph F. Development of an older adult empathy system to assess transit and livability. New England University Transportation Center, 2013, Report no. MITR21-2, ROSA P. https://rosap.ntl.bts.gov/view/dot/26588.
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