Development of an older adult empathy system to assess transit and livability.
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2013-08-01
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Abstract:The majority of older adults choose to drive to meet their transportation needs; however,
driving may not be a lifelong option for many. Consequently, public transportation must
be more than simply accessible—it must be easy to use and be an attractive option.
Natural aging and the incidence of chronic diseases such as arthritis, diabetes and noncancer
related pain all limit the physical capacity of older adults to easily navigate
transportation vehicles and infrastructure. MIT students and researchers applied an
empathy approach to better understand the possible difficulties encountered by older
adults. While the Americans with Disabilities Act ensures access, it does not necessarily
guarantee ease of use.
This project developed and applied an empathy approach to better understand the
experience of older users in a transit environment, including rail and bus. Using MITʼs
Age Gain Now Empathy System, or AGNES, researchers identified and mapped the
friction points for older users accessing public transportation
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