Senior Cross-Functional Support — Essential for Implementing Corrective Actions at C3RS Sites
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2012-08-01
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Alternative Title:Research Results
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Abstract:The Federal Railroad Administration’s (FRA) Office of Railroad Policy and Development believes that, in addition to process and technology innovations, human factors-based solutions can make a significant contribution to improving safety in the railroad industry. This led FRA to implement the Confidential Close-Call Reporting System (C3RS), which includes voluntary confidential reporting of near-miss events and root-cause-analysis problem solving by a team composed of labor, management, and FRA; implementation of corrective actions; tracking the results of change; and reporting of the results of change to employees. Confidential reporting and joint labor-management-FRA root-cause problem solving are the most innovative of these characteristics for programs in the railroad industry, with demonstration pilot projects under way at Union Pacific Railroad (UP), Canadian Pacific Railway (CP), New Jersey Transit (NJT), and Amtrak.
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