United States Department of Transportation
i
Evaluating the service quality of paratransit systems : an exploratory study of the Toledo area regional transit authority.
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2009-11-01
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[PDF-174.17 KB]
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Edition:Final report.
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Abstract:Paratransit systems are created to improve mobility, employment opportunities, and
access to community services for individuals who are mentally or physically
disadvantaged. Though essential for the community, paratransit systems are more
expensive to sustain than fixed-route based mass transit systems due to their customized,
on-demand service requirements. Thus, it is common that many paratransit systems in
the United States experience cost overruns. To cover these cost overruns for paratransit
service providers, public transit authorities often subsidize the greater portions of
paratransit services. In the era of budget shortfalls, public transit authorities are faced
with the dilemma of controlling paratransit costs without deteriorating paratransit
services. To better cope with the dilemma, this paper identifies a host of factors such as
on-time door-to-door or curb-to-curb services, flexible pickup-/drop-off windows,
handling of late-cancellations and no-shows, shared rides, short-notice services, peakhour
feeder services, and overnight service that influence the overall service quality of
paratransit in the metropolitan Toledo area using the survey questionnaire.
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