Evaluating the service quality of paratransit systems : an exploratory study of the Toledo area regional transit authority.

Details

• Creators:
  Min, Hokey ; Good, James R.
• Corporate Creators:
  Michigan Ohio University Transportation Center
• Corporate Contributors:
  Bowling Green State University. College of Business Administration ; United States. Department of Transportation. University Transportation Centers (UTC) Program
• Subject/TRT Terms:
  • Paratransit services
  • Regional transportation
  • Quality of service
  • Public transit
  • Par-transit systems
  • Service quality
  • Public transportation
• Publication/ Report Number:
  MIOH UTC TS13 2009-Final
• Resource Type:
  Tech Report
• Geographical Coverage:
  Ohio
• Edition:
  Final report.
• Corporate Publisher:
  Michigan Ohio University Transportation Center
• Abstract:
  Paratransit systems are created to improve mobility, employment opportunities, and ; access to community services for individuals who are mentally or physically ; disadvantaged. Though essential for the community, paratransit systems are more ; expensive to sustain than fixed-route based mass transit systems due to their customized, ; on-demand service requirements. Thus, it is common that many paratransit systems in ; the United States experience cost overruns. To cover these cost overruns for paratransit ; service providers, public transit authorities often subsidize the greater portions of ; paratransit services. In the era of budget shortfalls, public transit authorities are faced ; with the dilemma of controlling paratransit costs without deteriorating paratransit ; services. To better cope with the dilemma, this paper identifies a host of factors such as ; on-time door-to-door or curb-to-curb services, flexible pickup-/drop-off windows, ; handling of late-cancellations and no-shows, shared rides, short-notice services, peakhour ; feeder services, and overnight service that influence the overall service quality of ; paratransit in the metropolitan Toledo area using the survey questionnaire.
  More +
• Format:
  PDF
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/24578/dot_24578_DS1.pdf
• File Type:
  [PDF - 174.17 KB]
• Collection(s):
  University Transportation Centers ; US Transportation Collection
• Main Document Checksum:
  urn:sha256:4e8362c5c19e73fca5bb3da72afeedbe0c51201028e58686b418d59c214ff176