Details:

Creators:
Proctor, Gordon D.
Corporate Creators:
Gordon Proctor & Associates, Inc.
Corporate Contributors:
Idaho. Transportation Dept.
Subject/TRT Terms:
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Customer Service
Customer Survey
Public Involvement
Customer Satisfaction
Motor Vehicles
Public Participation
Surveys

Publication/ Report Number:
FHWA-ID-11-205B
Resource Type:
Tech Report
Geographical Coverage:
Idaho
Edition:
Final report; 8/1/2011-10/23/2011.
Corporate Publisher:
Idaho. Transportation Dept.
NTL Classification:
NTL-PLANNING AND POLICY-Surveys
Abstract:
This report assesses customer satisfaction with the Idaho Transportation Department. It also compares and contrasts the results of customer satisfaction surveys conducted for the Idaho Transportation Department with the results from other state transportation agencies. In addition, the report suggests means by which customer service performance could be improved.
Format:
PDF
Funding:
RP205B
Collection(s):
US Transportation Collection
Main Document Checksum:
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urn:sha256:ba26060671aa206411341470e477300c5318f86f3f4c8e378a33d4905649993e
File Type:

Supporting Files

• No Additional Files

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