United States Department of Transportation
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Abstract:PENN + SCHOEN ASSOCIATES HAS BEEN COMMISSIONED BY THE FEDERAL HIGHWAY ADMINISTRATION TO CONDUCT A STUDY ENTITLED "USER ACCEPTANCE OF COMMERCIAL VEHICLE OPERATIONS (CVO) SERVICES." THE PURPOSE OF THIS STUDY IS TO IDENTIFY AND EVALUATE CRITICAL ISSUES RELATING TO USER ACCEPTANCE OF CVO SERVICES BY INTERSTATE TRUCK AND BUS DRIVERS AND TO IDENTIFY THE CVO INFORMATION NEEDS OF
OTHER INTERESTED PARTIES.
THIS STUDY CONSISTS OF TWO DISTINCT TASKS. TASK A, WHICH IS BASED ON DOCUMENT REVIEWS AND A SERIES OF 50 IN-DEPTH INTERVIEWS, FULFILLED FOUR PRIMARY
OBJECTIVES: 1) IDENTIFIED THOSE ISSUES RELATING TO CVO SERVICES THAT ARE OF
POTENTIAL IMPACT OR CONCERN TO INTERSTATE TRUCK AND BUS DRIVERS; 2) IDENTIFIED THE INFORMATION NEEDS OF OTHER INTERESTED PARTIES OUTSIDE THE U.S. DEPARTMENT OF TRANSPORTATION; 3) IDENTIFIED AREAS/TOPICS THAT MAY DESERVE HIGHER-LEVEL ANALYSIS DURING TASK B; 4) COLLECT OTHER INFORMATION THAT WILL AID IN THE FINALIZATION OF THE WORKPLAN FOR TASK B.THE REPORT OF TASK A FINDINGS HAS ALREADY BEEN SUBMITTED TO THE FEDERAL HIGHWAY ADMINISTRATION AND IS ENTITLED "IDENTIFICATION OF CONCERNS AND NEEDS: FINAL REPORT OF FINDINGS FROM DOCUMENT REVIEWS AND IN-DEPTH INDUSTRY EXECUTIVE INTERVIEWS."
TASK B IS THE SUBJECT OF THIS REPORT.
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