United States Department of Transportation
i
Peer grouping and performance measurement to improve rural and urban transit in Texas.
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2011-05-01
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[PDF-2.46 MB]
Details:
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Alternative Title:Benchmarking and improving Texas rural public transportation systems
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Edition:Technical report; Sept. 2008-Aug. 2010.
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Abstract:Rural and small urban transit systems in Texas will become even more important with predicted changes in
population trends. Rural demographic trends indicate growth in the number of persons age 65 and over
coupled with a decrease in population density. Small urban area trends indicate substantial population growth
and broadened geographic boundaries, yet resources to provide rural and small urban transit are limited.
Therefore, transit managers find it is increasingly important to maximize service efficiency and
effectiveness. The purpose of this research was to identify peer groups, performance benchmarks, and
strategies used by successful transit providers to achieve high performance. The research project identifies
peer groups based on the transit environment within which each agency operates, so that agencies can be
compared to other operators who face similar environments. Peer group effectiveness and efficiency
performance are examined within and between rural and urban peer groups, and high performers are
identified for case studies. Through the case studies, key attributes are identified for achieving high
operating efficiency and/or effectiveness. Performance strategies are categorized to provide transit providers
with transferrable information to improve performance and increase the return on transit investment.
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