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Alternative Title:Developing a culture of innovation
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Abstract:Eight states responded to our survey. (Survey results begin on page 5 of this report.) Five of these states had initiated
efforts to facilitate innovation, four track innovative ideas, and all reward champions in some way. Standout
agencies included:
• Arizona DOT, which has a Partnering Office and a process for establishing champions and fostering
cooperation between groups, internal and external.
• Louisiana DOTD, which rewards innovation and whose Quality and Continuous Improvement
Program teams focus on improving processes.
• Maryland State Highway Administration, which has numerous incentives for employee innovation and
conducts a self-assessment on a three-year cycle in order to improve cross-functional processes.
The common theme for these states is a focus on a) improving cooperation and communication among internal
units of their large organizations, so that conflict and miscommunication do not hinder innovation, and b)
establishing champions of innovation and rewarding innovation.
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