Districts identify ways to increase customer feedback.

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ROSA P serves as an archival repository of USDOT-published products including scientific findings, journal articles, guidelines, recommendations, or other information authored or co-authored by USDOT or funded partners. As a repository, ROSA P retains documents in their original published format to ensure public access to scientific information.

i

Districts identify ways to increase customer feedback.

2009-11-01

English

Details You May Also Like

Details:

Alternative Title:

A Research Bulletin, November, 2009;Advancements;
Corporate Contributors:

Missouri. Dept. of Transportation. Organizational Results
Subject/TRT Terms:

[+]

Customer Feedback Customer Satisfaction Market Surveys
Resource Type:

Tech Report
Geographical Coverage:

Missouri
Corporate Publisher:

Missouri. Dept. of Transportation. Organizational Results
Abstract:

Missouri’s rest areas and welcome centers attract approximately 23 million users annually, making them one of a primary destination for travelers in the state. As caretaker of these facilities, MoDOT seeks customer input at each location regarding convenience, safety and cleanliness through a comment card. However, this approach has resulted in minimal rates of return of the survey cards.

Over the past four quarters, October 2008 to September 2009, Missouri rest areas and welcome centers have attracted more than 4.8 million vehicles. Over the same timeframe, MoDOT received 11,463 customer surveys, including an all-time high 6,838 in the first quarter of fiscal year 2010. This equates to less than one quarter of a percent return.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:1f52b6640e12fe54b790568fbb5d951b2f923321ea59859450bb4d86d3319335
Download URL:

/view/dot/17738/dot_17738_DS1.pdf
File Type:

[PDF-196.64 KB]