A Report Card from Missourians - 2009

Details

• Alternative Title:
  Report card from Missourians : 2009
• Corporate Creators:
  Missouri. Dept. of Transportation. Organizational Results ; ETC Institute
• Subject/TRT Terms:
  Customer Satisfaction Transportation--Missouri--Public Opinion
• Publication/ Report Number:
  OR 10.001
• Resource Type:
  Research Paper
• Geographical Coverage:
  United States
• Corporate Publisher:
  Missouri. Dept. of Transportation. Organizational Results
• Abstract:
  This survey populates data for five customer satisfaction measures for the MoDOT Tracker; 5a, 12j, 13c, 17d and 18b. The survey also asks other evaluative and priority questions that measure the public’s support for various ways of raising and appropriating revenue for transportation. Using previous annual surveys as a baseline, the investigators collaborated with MoDOT to finalize the survey questions to be asked. A professional calling center was contracted to obtain a representative sample of each of the 10 MoDOT Districts, with a minimum of 350 respondents per District. Potential respondents were contacted through random digit dialing (RDD) from May 11 through May 22. The participation rate (completed interviews over the total number completed, refused, and terminated interviews) was 65 percent. A total of 3,567 interviews were completed for the study.
• Format:
  PDF
• Funding:
  RI 08-018
• Collection(s):
  US Transportation Collection
• Main Document Checksum:
  urn:sha-512:7792c01223629b9180d690448507e9d7fe66b89801a408fae33b2af8fd61df0b7cda95d2318590cc1c101481aa0dfb6557dac84d61adf227f828d67246e0ecff
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/16669/dot_16669_DS1.pdf
• File Type:
  [PDF - 2.86 MB ]