A Report Card from Missourians - 2009

Missouri. Dept. of Transportation. Organizational Results; ETC Institute

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A Report Card from Missourians - 2009

2009-07-01
By Missouri. Dept. of Transportation. Organizational Results ...

[PDF-2.86 MB]

English

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Details:

Alternative Title:

Report card from Missourians : 2009
Corporate Creators:

Missouri. Dept. of Transportation. Organizational Results ; ETC Institute

Missouri. Dept. of Transportation. Organizational Results ; ETC Institute Less -
Subject/TRT Terms:

[+]

Customer Satisfaction Transportation--Missouri--Public Opinion
Publication/ Report Number:

OR 10.001
Resource Type:

Research Paper
Corporate Publisher:

Missouri. Dept. of Transportation. Organizational Results
NTL Classification:

NTL-REFERENCES AND DIRECTORIES-Statistics;NTL-PLANNING AND POLICY-Surveys;NTL-PLANNING AND POLICY-Transit Planning and Policy;NTL-PLANNING AND POLICY-Public Participation and Outreach;
Abstract:

This survey populates data for five customer satisfaction measures for the MoDOT Tracker; 5a, 12j, 13c, 17d and 18b. The survey also asks other evaluative and priority questions that measure the public’s support for various ways of raising and appropriating revenue for transportation. Using previous annual surveys as a baseline, the investigators collaborated with MoDOT to finalize the survey questions to be asked. A professional calling center was contracted to obtain a representative sample of each of the 10 MoDOT Districts, with a minimum of 350 respondents per District. Potential respondents were contacted through random digit dialing (RDD) from May 11 through May 22. The participation rate (completed interviews over the total number completed, refused, and terminated interviews) was 65 percent. A total of 3,567 interviews were completed for the study.
Format:

PDF
Alternate URL:

http://library.modot.mo.gov/RDT/reports/ri08018/or10001.pdf
Funding:

RI 08-018
Collection(s):

US Transportation Collection
Main Document Checksum:

[+]

urn:sha256:2927fd8d8d66d407bc6c56bd9351880261adc337c0d50aae329b5ac38a5dde98
Download URL:

https://rosap.ntl.bts.gov/view/dot/16669/dot_16669_DS1.pdf
File Type:

No Additional Files

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A Report Card from Missourians - 2009

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