Details:

Creators:
Poister, T. H.
Corporate Contributors:
Mid-Atlantic Universities Transportation Center ; Pennsylvania Transportation Institute ; Pennsylvania. Dept. of Transportation
Mid-Atlantic Universities Transportation Center ; Pennsylvania Transportation Institute ; Pennsylvania. Dept. of Transportation Less -
Subject/TRT Terms:
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Customer Satisfaction Customer Service Highway Usage Interviews Market Research Pennsylvania Pennsylvania Quality Initiative(PQI) Quality Assurance Quality Control Research Needs Surveys Highway Maintenance Road Construction
Publication/ Report Number:
MAUTC-III-9904
Resource Type:
Research Paper
OCLC Number:
43398842
Corporate Publisher:
Pennsylvania Transportation Institute
NTL Classification:
NTL-HIGHWAY/ROAD TRANSPORTATION-HIGHWAY/ROAD TRANSPORTATIONNTL-HIGHWAY/ROAD TRANSPORTATION-Construction and MaintenanceNTL-PLANNING AND POLICY-PLANNING AND POLICYNTL-PLANNING AND POLICY-Public Participation and Outreach
Abstract:
Customer satisfaction is at the heart of the Pennsylvania Quality Initiative (PQI), which was created in 1994 to build a more effective partnership among all the stakeholders involved in the process of designing, building, operating, and maintaining Pennsylvania's highway system. Modeled on the National Quality Initiative (NQI), PQI is a consortium of government, industry, and professional organizations committed to the continuous quality improvement of this process. Charter members include PennDOT, the Pennsylvania Turnpike Commission (PTC), the Federal Highway Administration (FHWA), the Associated Pennsylvania Constructors (APC), the Pennsylvanua Aggregate ad Concrete Association (PACA), the Pennsylvania Asphalt Paving Association (PAPA), the American Public Work Associaion (APWA), and the Consulting Engineers Council of Pennsylvania (CEC). This report presents the finding of this research.
Format:
PDF
Collection(s):
US Transportation Collection University Transportation Centers
Main Document Checksum:
[+]
urn:sha256:2d4a5896707e7c5534d5daefa440753d03a26fafd3e3ee190e8e6bb38a941bfd
Download URL:
https://rosap.ntl.bts.gov/view/dot/15322/dot_15322_DS1.pdf
File Type:

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