The Uses Of State DOT Research: Customer Use Of Completed Projects From NJDOT's Research Bureau
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2000-01-01
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Abstract:Based on case-study synthesis of ten projects completed between 1991-1998, this report explores factors that relate to how internal customers use the work completed for them by the New Jersey Department of Transportation's (NJDOT's) Research Bureau. Factors examined include: researcher-customer relations, top management action, external influences (i.e., federal government and industry), and credibility and time dimensions of the research process itself. Recommendations include: (1) Project follow-up should receive more attention with planning for follow-up scheduled during the work program development stage; (2) The work program mix should include policy research, allow the Bureau to make recommendations in areas of special importance to agency executives; and (3) The Research Bureau should consider increasing the flexibility of the solicitation process, particularly in relation to handling problem statements that come to light between annual solicitations.
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