Using TQM and ISO 9000 Principles in Assuring Education Service Quality

Kabashkin, Igor; Michnev, Boris; Utehin, George

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Using TQM and ISO 9000 Principles in Assuring Education Service Quality

1998-01-01
By Kabashkin, Igor ; Michnev, Boris ; Utehin, George

File Language:

English

Details

Creators:

Kabashkin, Igor ; Michnev, Boris ; Utehin, George
Corporate Creators:

University of Nebraska at Omaha. Aviation Institute
Subject/TRT Terms:

Accreditation Of Academic Study Programs Aviation Certification Collegiate Aviation Education Education Education Services (ES) Market Latvia Market Economy Quality Assurance Riga Aviation University Standards Total Quality Management Universities And Colleges
Resource Type:

Research Paper
Geographical Coverage:

Eastern Europe
Corporate Publisher:

University of Nebraska at Omaha. Aviation Institute
Abstract:

This paper describes Riga Aviation University's (Latvia) movement from a strongly regulated and controlled professional education program to a system of contract relations with students as Education Service customers. This period demanded, first, a study of students' demands, requirements and issues, and the development of interrelation methods based on Total Quality Management, and, second, the building of a University Quality Assurance System according to ISO 9000 standards.
Format:

PDF
Collection(s):

US Transportation Collection
Main Document Checksum:

urn:sha-512:adebbf052e9bc6af3506d2e71e662ec9c282343feb2a42787aaa4ea667508c1a974fe797348795bc5242e603f3a8e28e4efc9508e31e0bbc01250c09d8d93829
Download URL:

https://rosap.ntl.bts.gov/view/dot/13917/dot_13917_DS1.pdf
File Type:

[PDF - 107.28 KB ]

File Language:

English

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