Using TQM and ISO 9000 Principles in Assuring Education Service Quality

Kabashkin, Igor; Michnev, Boris; Utehin, George

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Using TQM and ISO 9000 Principles in Assuring Education Service Quality

1998-01-01
By Kabashkin, Igor ; Michnev, Boris ; Utehin, George

File Language:

English

Details

Creators:

Kabashkin, Igor ; Michnev, Boris ; Utehin, George
Corporate Creators:

University of Nebraska at Omaha. Aviation Institute
Subject/TRT Terms:
Resource Type:

Research Paper
Geographical Coverage:

Eastern Europe
Corporate Publisher:

University of Nebraska at Omaha. Aviation Institute
Abstract:

This paper describes Riga Aviation University's (Latvia) movement from a strongly regulated and controlled professional education program to a system of contract relations with students as Education Service customers. This period demanded, first, a study of students' demands, requirements and issues, and the development of interrelation methods based on Total Quality Management, and, second, the building of a University Quality Assurance System according to ISO 9000 standards.
Format:

PDF
Download URL:

https://rosap.ntl.bts.gov/view/dot/13917/dot_13917_DS1.pdf
File Type:

[PDF - 107.28 KB]
Collection(s):

US Transportation Collection
Main Document Checksum:

urn:sha-512:adebbf052e9bc6af3506d2e71e662ec9c282343feb2a42787aaa4ea667508c1a974fe797348795bc5242e603f3a8e28e4efc9508e31e0bbc01250c09d8d93829

File Language:

English

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