Using TQM and ISO 9000 Principles in Assuring Education Service Quality
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1998-01-01
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Abstract:This paper describes Riga Aviation University's (Latvia) movement from a strongly regulated and controlled professional education program to a system of contract relations with students as Education Service customers. This period demanded, first, a study of students' demands, requirements and issues, and the development of interrelation methods based on Total Quality Management, and, second, the building of a University Quality Assurance System according to ISO 9000 standards. References, 9 p.
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