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DOT's Restructuring - Limited Progress in Streamlining Field Office Structure

File Language:
English


Details

  • Corporate Creators:
    United States General Accounting Office
  • Subject/TRT Terms:
  • Publication/ Report Number:
    GAO/RCED-98-138
  • Resource Type:
    Tech Report
  • Geographical Coverage:
    United States
  • TRIS Online Accession Number:
    00761125
  • Corporate Publisher:
    United States. General Accounting Office
  • Abstract:
    The report characterizes two ongoing efforts in the Department involving our analysis of opportunities to collocate field offices on an intermodal basis, and FHWA's examination of its regional office structure. Although many aspects of our efforts are accurately portrayed in the draft, we have several significant issues for consideration in preparing the final report. In particular the report could better recognize that the driving force behind both the collocation effort and FHWA's intermediate field structure reorganization was to improve program delivery and customer service and to streamline field organization, and was not exclusively limited to short term budget savings. While cost reduction was not a primary consideration in these efforts, economies may be achieved as a result of both efforts. In particular, FHWA cost analyses indicate that long term savings can be realized. Finally, expectations regarding the scale of any further space reductions need to be tempered by understanding that the Department has already reduced staffing commensurate with National Performance for Review (NPR) goals, and has reached an overall staffing level it considers appropriate for providing high quality customer service.
  • Format:
    PDF
  • Download URL:
    https://rosap.ntl.bts.gov/view/dot/13482/dot_13482_DS1.pdf
  • File Type:
    Filetype[PDF - 202.95 KB]
  • Collection(s):
    US Transportation Collection
  • Main Document Checksum:
    urn:sha256:162d869fcc4eef24e52835d710c83ae34b01d3c5967e63e4a756e570cc73f24c
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