United States Department of Transportation
i
LISTS: Transportation Brokerage for the Elderly and Handicapped in Lancaster, PA
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1984-06-01
[PDF-5.70 MB]
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Abstract:The Lancaster Integrated Specialized Transportation System (LISTS) is a transportation broker serving Lancaster County, Pennsylvania. The system was initiated in 1977 and matches the resources of private, specialized transportation providers with the transportation requests of human service agencies. LISTS also arranges specialized transportation for the local transit authority and for a state-funded transportation program for the elderly that serves the entire county. The LISTS system serves a coordinating function only and operates no vehicles of its own. All of its transportation costs are funded by the agencies and programs sponsoring transportation. LISTS' administrative costs are reimbursed primarily through a community development block grant from the Redevelopment Authority of Lancaster and a 4 percent surcharge paid by transportation clients. LISTS' total administrative expenses for fiscal year 1981-82 were $66,917, and average monthly administrative costs were 15.6 percent of total costs. LISTS has developed a competitive environment within which it contracts with service providers. Such competition has enabled LISTS to hold real transportation costs at a low level. In 1977 dollars, the average cost per trip was $1.24 in 1979 and $1.27 in 1981-82. Over 40 human service agencies are affiliated with LISTS, although many use the service infrequently. LISTS' monthly ridership has averaged between 14,000 and 15,000 since 1979. Agencies not affiliated with LISTS tend to have limited transportation needs or have volunteer help and donated vehicles available. The broker's primary limitation has been its difficulty in servicing trips by rural, non-ambulatory residents. Despite this limitation, LISTS has proven to be an effective model for providing low-cost, specialized transportation service in an area with a large rural population.
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