Privately-Contracted Transportation Services for the Elderly and Handicapped in San Diego, California
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1985-01-01
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Abstract:The City of San Diego, which operated its own dial-a-ride service from 1975 to 1982, transferred all operations to the private sector in the fall of 1982, and introduced a user-side subsidy mechanism for most of its users. Since October 1984, all service has been provided on a user-side subsidy basis. Specified allotments of scrip are sold to eligible individuals at a substantial discount. At the end of 1984, ambulatory users were able to choose from 14 taxi companies; lift-equipped service was provided by one private, non-profit provider. During 1985, the city hopes to expand the system by involving additional lift-equipped providers, and by involving a substantial number of social service agencies, both as purchasers and as providers of service. This report describes and evaluates the process that accompanied conversion of the city-operated dial-a-ride to a multiple-provider, user-side subsidy system. In addition, it describes and evaluates the current system, based on stated policy objectives and on issues raised prior to the conversion. The interim report focuses on conversion of current efforts to use the system to facilitate coordination of social service agency transportation resources, and will include more complete evaluation of recent changes to non-ambulatory service.
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