United States Department of Transportation
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Current uses of 2.0 applications in transportation : case studies of select state departments of transportation.
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2010-03-01
[PDF-2.51 MB]
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NTL Classification:NTL-PLANNING AND POLICY-Technology Transfer;NTL-PLANNING AND POLICY-PLANNING AND POLICY;
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Abstract:“Web 2.0” is an umbrella term for websites or online applications that are user-driven and emphasize collaboration and user interactivity. The trend away from static web pages to a more user-driven Internet model has also occurred in the public sector, where these dynamic web pages are known as “government 2.0” applications. The goals of government 2.0 applications are to promote transparent governance and citizen involvement in decision-making, often through sharing government data online through web-based applications. Overall, web applications termed 2.0 are distinguished from earlier generation online resources because they emphasize:
• Users’ participation in content creation, editing, or distribution.
• The ability to provide customized information to users that is tailored to their specific interests, preferences, or requests.
In this report, the term “2.0” is used to refer to both web 2.0 and government 2.0 applications, since both types of initiatives share similar functionalities, albeit government 2.0 websites focus specifically on user participation in a government context. This report presents and synthesizes the findings from seven case studies that assess how select state Departments of Transportation (DOTs) are applying 2.0 tools to meet various business objectives. The report identifies best practices, benefits, challenges, and lessons learned in the use of these technologies. It also describes the participating transportation agencies’ decision-making processes regarding the implementation and management of 2.0 applications. Observations made in the case studies are expected to support transportation officials in their efforts to consider the pros and cons of 2.0 use, as well as to determine how 2.0 tools might be best utilized. The project team case prepared case studies for DOTs in Massachusetts (MassDOT), Mississippi (MDOT), Missouri (M
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