A Qualitative Review of Extended Reality-Enabled Remote Collaboration: Human Factors Considerations and Implications for NAS Maintenance Practices

Details

• Creators:
  Torrence, Brett S. ; Durham, Justin ; DiDomenica, Rebecca ; Choi, Inchul ; Tanner, Braden
• Corporate Creators:
  United States. Department of Transportation. Federal Aviation Administration. Office of Aviation Medicine. Civil Aeromedical Institute
• Corporate Contributors:
  United States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Office of Aerospace Medicine ; Cherokee Nation 3-S ; United States. Department of Veterans Affairs. Veterans Health Administration
• Subject/TRT Terms:
  Cooperation Decision Support Systems Extended Reality Human Factors Hybrid Simulation Augmented Reality Maintenance Mixed Reality Remote Collaboration Remote Maintenance Remote Support Remote Users Virtual Reality

  More +
• Publication/ Report Number:
  DOT/FAA/AM-24/12
• DOI:
  https://doi.org/10.21949/1526955
• Resource Type:
  Tech Report
• Geographical Coverage:
  United States
• Corporate Publisher:
  United States. Department of Transportation. Federal Aviation Administration. Office of Aviation. Civil Aerospace Medical Institute
• Abstract:
  Remote collaboration is a virtual maintenance support strategy that allows local technicians to virtually engage with remote experts anywhere at the time of need to receive procedural guidance and instruction. Remote collaboration could enable virtual maintenance strategies (remote assistance, virtual inspection, site surveys, and training) for the FAA’s Technical Operations organization and help optimize resources, such as travel costs and the time of local and remote workers. While audio and teleconferencing technologies have been found useful for remote collaboration, these traditional methods limit the way in which physically distanced teammates communicate and may not accurately reflect the collaborative behaviors that would occur in face-to-face maintenance environments. Extended reality (XR) technologies, such as augmented reality (AR), mixed reality (MR), and virtual reality (VR), can enhance the capabilities of collaborators through advanced visualization features and a shared visual perspective to improve the quality and efficiency of maintenance work. To understand how XR can support remote collaboration processes for maintenance, we conducted a literature on XR-enabled remote collaboration research. We identified 74 articles and reviewed each article to understand trends in the following areas: (a) device types of local and remote users, (b) interaction modes between local and remote users, (c) remote collaboration metrics, and (d) human factors issues and considerations. Findings from the literature and the implications of these results for future human factors studies and field evaluation work in Technical Operations are discussed.
• Format:
  PDF
• Collection(s):
  FAA Civil Aerospace Medical Institute
• Main Document Checksum:
  urn:sha-512:b4e69625f43f7a2acbe14792c6a3e539c099d8de6b34435ea4c6611b9b68417f6a24a65c8bac756f38777cc4a76013451b3679af3527a59dd3f4c936f87d2a35
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/85377/dot_85377_DS1.pdf
• File Type:
  [PDF - 1.10 MB ]