Hang-ups-Looking at Non-Response in Telephone Surveys

Details

• Creators:
  McGuckin, Nancy ; Santos, Adella ; Liss, Susan
• Corporate Creators:
  United States. Department of Transportation. Federal Highway Administration
• Subject/TRT Terms:
  Interviewing Nonresponse (Surveys) Telephone Transportation Planning Travel Surveys
• Resource Type:
  Tech Report
• Geographical Coverage:
  United States
• Corporate Publisher:
  United States. Department of Transportation. Federal Highway Administration
• Abstract:
  Since the mid-1980's, telephone surveys have become the standard practice for obtaining data on household travel in the U.S. (Stopher, 1996). But, for a variety of reasons including changes to the North American telephone numbering system, the availability of intercepting technologies, such as caller-ID, and the multiple contacts required to complete a two-stage survey, telephone-based travel surveys seem to be suffering from declining response rates. Recent regional telephone surveys of household activity or travel surveys in the U.S. have had household response rates ranging from 20 to 40 percent (Zimowski, Tourangeau et al, 1997).
• Format:
  PDF
• Collection(s):
  Federal Highway Administration
• Main Document Checksum:
  urn:sha-512:7ba17d405c562ab9d9629183e51d8bf0eb81c84be2cf2e9c033e4f1199079e9857c20cd3c26abed496e43281753c8034e2afd340fd4d11c4c0594a80f63b7d16
• Download URL:
  https://rosap.ntl.bts.gov/view/dot/85131/dot_85131_DS1.pdf
• File Type:
  [PDF - 398.95 KB ]