United States Department of Transportation
i
Summary of Results: Aerospace Medical Certification Services – Airman Satisfaction Survey 2021
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2024-10-16
[PDF-168.26 KB]
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Alternative Title:2021 FAA Aerospace Medical Certification Services Airman Customer Satisfaction Survey Executive Summary
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Abstract:The Civil Aerospace Medical Institute (CAMI) of the Federal Aviation Administration (FAA) has surveyed pilots who recently sought medical certification every approximately two years since 2006. The survey examines satisfaction with Aerospace Medical Certification Services (AMCS) provided by Aviation Medical Examiners (AME), FAA Regional Flight Surgeons (RFS), and the FAA Aerospace Medical Certification Division (AMCD) in Oklahoma City. Each survey aims to evaluate the degree of customer satisfaction with AMCS, identify areas in which the FAA may improve these services, and assess change in customer satisfaction because of improvements from previous iterations of the process. The 2021 survey included additional items to assess the costs of obtaining a medical certificate and additional tests, asked for suggestions for making medical certification easier, and included additional demographic items to gather age data and information on flight hours in the last year and overall.
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