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Abstract:The report presents the results of a service evaluation study conducted in Pittsfield, Massachusetts. The purpose of the study was to review and evaluate the current transit services provided by the Berkshire Regional Transit Authority and to develop recommendations for service modifications which utilize low cost techniques to improve operating effectiveness. To collect the necessary information for the evaluation, a loading survey was conducted. This survey provided information on maximum loading, hourly ridership, passenger miles of travel and average trip length by route. The report serves as an excellent example of service evaluation within a small transit system
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