Performance Measures to Evaluate the Effectiveness of Public Involvement Activities in Florida
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Performance Measures to Evaluate the Effectiveness of Public Involvement Activities in Florida

Filetype[PDF-165.45 KB]


English
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Details:

  • Creators:
  • Corporate Creators:
    University of South Florida. Center for Urban Transportation Research
  • Corporate Contributors:
    Florida. Department of Transportation
  • Subject/TRT Terms:
  • Resource Type:
    Research Paper
  • Geographical Coverage:
    Florida
  • Corporate Publisher:
    University of South Florida. Center for Urban Transportation Research
  • Abstract:
    In 2006, the Center for Urban Transportation Research (CUTR) at the University of South Florida completed a comprehensive assessment of public involvement practices and processes in Florida for the Florida Department of Transportation (FDOT). The assessment considered public involvement practices at all phases of transportation decision making and included practices of the FDOT Central Office, FDOT District Offices, and Florida metropolitan planning organizations (MPOs). The study resulted in a series of generalized observations, lessons learned, and suggestions to improve the practice of public involvement in Florida (see Appendix A). Among the findings was that, with few exceptions, FDOT and Florida MPOs have no formal methods to measure the effectiveness of their public involvement activities. In addition, many of those interviewed felt that the effectiveness of their public involvement efforts could be improved through the creation of formal public involvement evaluation methods. The CUTR research report recommended that FDOT develop a systematic method for evaluating the effectiveness of public involvement activities for transportation. The report also emphasized the need to develop public involvement performance measures that focus on desired outcomes, as well as outputs, and that advance the strategic objectives and business plan of the transportation agency. To that end, FDOT asked CUTR to develop a systematic method, based on defined performance measures, to evaluate the effectiveness of public involvement processes and practices. The project objectives include: Documenting current performance measure practices, both generally and as they relate to public involvement; Developing a systematic methodology to evaluate the effectiveness of public involvement processes and practices based on defined performance measures; and Coordinating the evaluation methodology with established FDOT performance management processes. The first phase of the study involved a comprehensive literature review to identify related efforts on performance measures both generally and as they relate to public involvement. A scanning survey of state transportation agencies and MPOs was also conducted to identify existing efforts to systematically evaluate the effectiveness of public involvement processes and practices using performance measures. Survey respondents indicating the use of public involvement performance measures are noted in Appendix B. In addition, the FDOT business plan and customer surveys were reviewed to facilitate coordination between the findings of this project and FDOT’s established performance management processes. A technical memorandum detailing the findings of these research activities is available at www.cutr.usf.edu.
  • Format:
    PDF
  • Funding:
    Contract # BD544, Work Order #21
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