United States Department of Transportation
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Strategies for Communicating Quality Expectations for Environmental Service Contracts: Phase II
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2020-02-01
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[PDF-2.67 MB]
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Edition:Final; [August 2017]–[February 2020]
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Abstract:This study explores the communication and coordination practices between project team members contributing to the Plan Development Process of the Georgia Department of Transportation (GDOT). This study builds on Phase I of this project, published as GDOT Report No. FHWA-GA-17-1506. The overarching goal of this research is to improve quality and efficiency in the environmental review process, understanding environmental work within the context of the entire GDOT process and integrating the role of project managers (PMs) and other project team personnel into the analysis. This research involves three tasks. In task 1, we (the research team) conduct a survey of state departments of transportation (DOTs) in order to benchmark strategies and practices by: (a) identifying alternative strategies for communications and performance monitoring, (b) reviewing state DOT processes, and (c) identifying best practices. In task 2, we investigate ongoing communication innovations at GDOT to assess the impacts of those innovations on project success. Finally, in task 3 we conduct focus groups with GDOT and consultant PMs to: (a) identify prevailing communication practices, (b) examine challenges associated with generating high-quality products, and (c) identify best practices for PMs. Evidence from these tasks demonstrates that communication and coordination are important elements in the review process and highlights three general strategies for improving communications across project teams at GDOT. Recommendations for communication and coordination improvements focus on each of the following strategies: (1) strengthening project teams through clear leadership roles; (2) prioritizing early communication between Office of Environmental Services staff, project managers, and consultants; and (3) investing in knowledge curation.
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