United States Department of Transportation
i
Facilitation: Handbook for Practitioners
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2002-12-01
[PDF-3.90 MB]
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Abstract:Unfortunately, while a lot is written about the need for facilitation, there is very little guidance on how to do it. This handbook attempts to fill that void for practitioners within FHWA. The handbook is set out in chapters that more or less follow the sequence ofthe courses rather than following the steps a facilitator takes in preparing for and conducting a facilitated meeting. Chapters I, Facilitation, An Overview, and 2, Teams and Groups, cover background material you will need to put facilitation in a proper context and to be a successful facilitator. Chapter 2 uses tenninology for the stages of team and group activity that ought to be very familiar. Experience has shown that they are, in fact, the stages most groups and teams go through, so that retaining these conventional tenns seemed best. Chapter 3, Getting Started, deals with the "softer" issues. It recognizes that positive team dynamics start with the individuals in the team or group, recommends understanding the differing beliefsystems ofeach member, and stresses that communication styles and conflict management are important considerations for people working together. Chapter 4, What Do I Do? My Team Is Storming! covers team and group guidelines. In order for a facilitator to intervene effectively, he/she must know I the agreed-upon guidelines for appropriate group behavior. In addition, the chapter provides guidance on what to look for to gauge individual and collective behavior and on how to test inferences. Chapter 5, Facilitation Skills, looks at the four primary "soft" skills you will need to be a successful facilitator: attending, observing, listening, questioning. Chapter 6, Problem-Solving Techniques. presents some ofthe basic problem- solving tools all facilitators must master. Chapter 7, Meeting Matters (Agendas and Others), includes the housekeeping chores that every facilitator is expected to perform, including flipchart techniques and building a meeting agenda. Chapter 8, Writing The Report, provides a methodology for assisting the team or group in writing a report ofits activities, recommendations, and/or decisions.
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