This report is a detailed procedural manual intended to help primarily small and madium sized transit systems design, implement, and evaluate Employee Assistance Programs (EAPs). Based on the experience of Connecticut Transit and other systems, the manual is intended to help local transit managers and decision makers develop new programs or evaluate and improve existing EAPs. Specific topics addressed by the manual include alternative EAP models, reasons to justify EAPs on local traansit systems, options in designing EAPs, implementation steps, program evaluation, case studies, and future issues and trends. The appendix includes a glossary of relevant terms, sample EAP documents, an annotated bibliography, and an inventory of existing programs and contact persons at 180 United States and Canadian transit systems.
This manual presents information gathered and analyzed in support of the Urban Mass Transportation Administration's effort to develop practical guidel...
This report presents information gathered and analyzed in support of UMTA's effort to develop practical guidelines for U.S. transit operators in imple...
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United States Department of Transportation
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