Organizing for TSMO – Case Study 01: Business Processes
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2019-07-01
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Abstract:Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on business processes. Four agencies with mature business processes were interviewed: Florida Department of Transportation District 5 (FDOT D5), Iowa Department of Transportation (IowaDOT), Maricopa Association of Governments (MAG), and North Central Texas Council of Government (NCTCOG). Each agency provided information on how they improved their business processes, challenges, lessons learned, and the next steps to continually improve this dimension.
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Content Notes:Joseph Gregory (FHWA - HOTM)
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