Organizing for TSMO – Case Study 01: Business Processes

Atkins, Lacey; Brey, Olivia R.; Hoekstra, Austin; Lattimer, Charles R.; United States. Federal Highway Administration

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Organizing for TSMO – Case Study 01: Business Processes

2019-07-01
By Atkins, Lacey ; Brey, Olivia R. ; Hoekstra, Austin ; ...

[PDF-831.81 KB]

English

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Details:

Creators:

Atkins, Lacey ; Brey, Olivia R. ; Hoekstra, Austin ; Lattimer, Charles R.

Atkins, Lacey ; Brey, Olivia R. ; Hoekstra, Austin ; Lattimer, Charles R. Less -
Corporate Creators:

United States. Federal Highway Administration
Contributors:

Gregory, Joseph
Corporate Contributors:

Atkins North America
Subject/TRT Terms:

[+]

Business Practices Business Processes Capability Maturity Model Case Studies Case Study Lessons Learned Reliability Transportation Operations Transportation System Management Transportation Systems Management And Operations
Publication/ Report Number:

FHWA-HOP-19-063
Resource Type:

Tech Report
Geographical Coverage:

United States
Contracting Officer:

Gregory, Joseph
Corporate Publisher:

United States. Federal Highway Administration
Abstract:

Given the varying stages of TSMO adoption and advancement, the Federal Highway Administration identified the need for case studies to provide examples of common challenges and best practices for transportation agencies to learn from each other. This is one of 12 case studies developed to support organizing for TSMO. This case study focuses on business processes. Four agencies with mature business processes were interviewed: Florida Department of Transportation District 5 (FDOT D5), Iowa Department of Transportation (IowaDOT), Maricopa Association of Governments (MAG), and North Central Texas Council of Government (NCTCOG). Each agency provided information on how they improved their business processes, challenges, lessons learned, and the next steps to continually improve this dimension.
Content Notes:

Joseph Gregory (FHWA - HOTM)
Format:

PDF
Funding:

DTFH6116D00048/0001
Collection(s):

Federal Highway Administration
Main Document Checksum:

[+]

urn:sha256:2e296369c673b3bfc4cbc6e3b7818365c6f8a62192d1e1ea219e490e76294573
Download URL:

https://rosap.ntl.bts.gov/view/dot/43580/dot_43580_DS1.pdf
File Type:

No Additional Files

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Organizing for TSMO – Case Study 01: Business Processes

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