The Use of Operations Objectives and Performance Measures in Private and Public Organizations: White Paper

Bauer, Jocelyn; Pecheux, Kelley; Smith, Michael; Fletcher, Zachary; Backlund, Richard

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The Use of Operations Objectives and Performance Measures in Private and Public Organizations: White Paper

2010-01-01
By Bauer, Jocelyn; Pecheux, Kelley; Smith, Michael; Fletcher, Zachary; Backlund, Richard

[PDF-81.36 KB]

English

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Creators:

Bauer, Jocelyn; Pecheux, Kelley; Smith, Michael; Fletcher, Zachary; Backlund, Richard
Corporate Contributors:

United States. Federal Highway Administration
Subject/TRT Terms:

[+]

Public Administration--United States--Planning Transportation--United States--Planning
Publication/ Report Number:

FHWA-HOP-10-029
Resource Type:

Tech Report
Geographical Coverage:

United States
Corporate Publisher:

United States. Federal Highway Administration
Abstract:

This paper examines lessons and insights from private companies and public organizations that may apply to agencies in the United States working to advance transportation planning for operations using a strategic approach. The use of specific objectives and performance measures to manage operational performance is common practice among self-sustaining private and public organizations that are responsible for generating sufficient revenue to meet costs and, in some cases, produce profit. Based on the information gathered, several useful practices were identified for consideration in transportation planning for operations including developing of a balanced set of objectives and performance measures and assigning weights to objectives based on their impact on customer satisfaction.
Format:

PDF
Alternate URL:

https://ops.fhwa.dot.gov/publications/fhwahop10029/fhwahop10029.pdf ; http://purl.fdlp.gov/GPO/gpo52125 ; https://ops.fhwa.dot.gov/publications/fhwahop129/white_paper.htm ;
Funding:

DTFH61-06-D-00005
Collection(s):

Federal Highway Administration
Main Document Checksum:

[+]

urn:sha256:d73de9a789895e96a14ed872638feb5cf8a5e65c1d7effd4b35a2a73995082ff
Download URL:

https://rosap.ntl.bts.gov/view/dot/41593/dot_41593_DS1.pdf
File Type:

No Additional Files

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The Use of Operations Objectives and Performance Measures in Private and Public Organizations: White Paper

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