United States Department of Transportation
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TRIS Online Accession Number:01627916
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Abstract:Major transportation companies invest millions of dollars in an attempt to improve the competencies and overall job performance of managers and company leaders in an effort to enhance economic competitiveness and to provide a greater return on investment (ROI) to shareholders and stakeholders. The present research investigated a managerial development training program designed to improve managerial effectiveness. Following a review of the literature it was determined that there are a number of different approaches that are in use today to enhance managerial effectives. However, few if any metrics or assessment tools exist to measure and ultimately quantify the impact of these interventions on overall job performance and ultimately ROI. A performance measure and assessment tool calibrated with increasing levels of managerial effectiveness was also developed for industry wide use. The assessment tool was developed with the intention of being able to be used in various organizations to assess managerial effectiveness. Scores of the measure could also be used as a metric for estimating performance effectiveness and performance. The measurement tool for assessment managerial effectiveness and competency was devised for and implemented with a sample of directors for a large transportation company. Based on analysis of the data it was determined that a corresponding indicator of job performance, annual salary, was appropriate as a metric to establish job performance and ROI outcome data. Analytics for human resource utility analyses of job performance were approximated and calibrated and a standardized metric derived. Subsequent analyses revealed performance improvement of nearly half a million dollars in annual salary. Thus the return on investment was estimated at 17% improved performance. The study design and analytical techniques utilized demonstrate an effective method for estimating the return on investment for managerial effectiveness training using appropriate metrics, measurement tools and analytical algorithms.
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