United States Department of Transportation
i
The New York State Wireless Enhanced 911 Project: Lessons Learned
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2002-01-01
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[PDF-1.45 MB]
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TRIS Online Accession Number:1103407
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Abstract:In September 1999, the Department of Emergency Medicine at SUNY Upstate Medical University in Syracuse, New York, was awarded a three-year grant from the US Department of Transportation’s National Highway Traffic Safety Administration (NHTSA) and Intelligent Transportation Systems (ITS) Joint program office, to facilitate the development of a wireless enhanced 911 (WE-911) implementation guide for New York State (NYS). Further, NHTSA hoped to determine whether the application of a medical leadership approach would help to resolve barriers to implementation within New York. Early in the project, key stakeholders were gathered to define barriers to implementation, identify key resources and develop strategies that use resources to overcome implementation barriers. The task of identifying barriers and resolutions toward a working WE-911 system has provided several important lessons. The most important of these involve the stakeholders: gathering all stakeholders to develop an implementation strategy is a primary requirement; persistent focus on stakeholder needs and motivations is necessary to keep them engaged in the process; even minor changes in protocols will have a significant effect on the stakeholders.
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