United States Department of Transportation
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Edition:Final Report
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Abstract:In a labor intensive industry like transit, one means for improving productivity is to motivate personnel. Limited financial resources and the changing age composition of today's workforce are two important factors in the problem of employee motivation. Recent financial constraints have slowed the growth of transit employment, and reduced the opportunities for advancement in transit organizations. This decline has been coupled with a generation gap in the labor force. Many employees have been with the transit agency for decades. Many others were recently hired, a result of the expansion of the '70's, and have different goals and outlooks from the older employees. The Twin Cities Metropolitan Transit Commission (MTC) operates the transit system in the Minneapolis-St. Paul Metropolitan area. In an attempt to better understand the needs of the labor force, the Human Resources Department at MTC developed a Motivation Research Project, with the consulting firm of Moore and Juliano, Inc., of Lansing, Michigan. This report documents the initial step in the project which was an assessment of employees' feelings and attitudes toward the workplace. The MTC instituted a three part process to gather data on personnel motivation. A written survey was conducted, a number of group discussions of issues were held and in-depth interviews of employees, by a trained, probing interviewer, were used to "flesh out" the results. The process produced results which were the basis for the current program at the MTC to improve employee motivation.
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